


Eric Tucker is a highly resourceful Agile Coach and a Certified Scrum Trainer. Eric is well-equipped to guide individuals and teams through the complexities of Agile, with over 25 years of experience in the software industry and over 20 years of experience in Agile. Eric is passionate about training teams and individuals to foster agility and achieve their goals. Eric stands by the notion of learning by doing. He ensures that his sessions are hands-on and enjoyable while being educative and impactful. He practices servant leadership and has successfully led various organizations to utilize their full potential and strive beyond expectations.
Certified Scrum Trainer® and Agile coach with 25+ years in software and 20+ in Agile. Runs hands-on, learn-by-doing sessions grounded in servant leadership.






Eric Tucker is not only an excellent SCRUM trainer he is an excellent teacher in general and I can not say enough great things about his SCRUM Master Certification course. I feel like I spent two days having a blast and was somehow tricked into learning a ton of material. You know the material and teacher are good when learning doesn't feel overwhelming or exhausting.
Candice PackSr. Manager R&D at Ethicon, Ethicon, Inc.I completed the Certified ScrumMaster training through Skillbook Academy. My trainer, Eric Tucker was great at keeping our class engaged, providing enough breaks and getting consensus within our class on all of our subjects relating to the CSM exam
Felicia KettemanSenior Delivery Lead, OCLCEric Tucker, my instructor was awesome as he facilitated the course! He was very knowledgable and his experience as a Scrum Master instructor was cascaded throughout the fun learning environment that he maintained. I definitely recommend potential students to choose Skillbook Academy for your certification needs
Gerod WashingtonProgram / Management Analyst, Kymber Consulting GroupI was looking to augment my profile and experience with an agile certification. Having already been a practitioner of Lean Manufacturing principles, it was easy to grasp the framework of Scrum. What made it further simpler was the way Eric conducted the workshop. He made the content highly engaging and easy to grasp. Highly recommended.
Hrucha MehtaSalesforce Business Analyst, MuniPaaSThank you Skillbook Academy for a great course. Eric Tucker was a fantastic instructor. He made the course engaging, interactive and informative. Thanks again Eric for your insight and guidance.
Stefanie A. AubeCustomer Success Manager, TradingHub



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With nearly 20 years of experience spanning engineering, product, and agile leadership roles, Daniel Chow is passionate about building resilient teams, scaling product delivery, and fostering cultures that thrive. His mission is to help individuals and organizations unlock sustainable performance without compromising well-being. Daniel is also the co-founder of a software company where he explores the intersection of AI, product design, and human-centered experiences, leveraging his full-stack development skills to bring ideas to life. Beyond his professional work, he gives back to the community as a volunteer organizer for Calgary Agile, volunteer lead at Ronald McDonald's House Charities, and as a martial arts instructor focused on youth empowerment.
Agile leader with nearly 20 years across engineering, product, and coaching. Focuses on building resilient teams and sustainable delivery, and co-founded a software company exploring AI and human-centered design.





Daniel made the training super enjoyable and taught it in a way that really stuck. Earned my certification just a few days after our class.
Jessica KingMy course with Daniel at Skillbook was really great and I can very much recommend everybody that's interested in SAFe to participate in any of his courses.
Christian AnderssonRecently I did my SAFe Agilist training through Skillbook and found them really professional. I received an appropriate amount of communication before the training and all the material was shared a week before to give enough time to read the pre-training material. I would highly recommend them for SAFe Agilist training.
Ayush AggarwalJoin for the increase of knowledge, stay for teamwork and collaboration, leave behind great memories with your cohort! Thank you, for facilitating a great workshop, engaging so vibrantly with our team, and leaving us with lots to think about and work with in the realm of product management and agile methodologies.
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Dwayne Stroman is an Enterprise Transformation Coach and SPCT® with more than 20 years of experience. Dwayne applies a continuously evolving approach from learning and experience. He deeply believes in relentless improvement to provide unique and effective engagements, especially with Executive Leadership. Dwayne spent the early part of his career as a Software Engineer developing systems for supply chain and manufacturing environments, learning firsthand how to apply flow improvements on a daily basis. He has contributed to the Scaled Agile Framework on numerous occasions. Dwayne is an avid motorcycle nut (Racing, Riding, Repairing) and applies learning from the race track to the board room.
Enterprise transformation coach and SPCT® with 20+ years of experience. A former software engineer focused on relentless flow improvement and coaching executive leadership.






Daniel is passionate about driving organizational excellence through Agile methodologies and fostering a culture of innovation. With a track record of success across industries, including technology, finance, media, and more, Daniel specializes in guiding teams to deliver extraordinary results. He is known for mentoring high-performing teams and instilling a culture of continuous improvement and innovation. Moreover, he contributes to Outlier AI's generative AI project, exploring the intersection of AI and Agile practices and other domains.
Agile and AI transformation expert who has delivered results across technology, finance, and media. Known for mentoring high-performing teams and instilling a culture of continuous improvement.





Dwayne was an amazing SAFe instructor and coach to my organization. He knows not only the process side, but he gets culture and has been a hands-on engineer. He is so well-rounded and is a fantastic advisor.
Jennifer BorenI cannot recommend Skillbook Academy enough. In just 2 days we learned the basics of Agile and we put it into action. It was such a fun and productive course full of plenty of opportunities to ask, talk, laugh and work in groups.
Ernesto RivasI have done CSM and A-CSM workshops from Skillbook academy and both trainers were very knowledgeable and provided real life examples and scenarios. I would highly recommend this academy for all agile scrum workshops.
Harsha okaI took the SAFe LPM course. And the classes were truly interactive and conversational in nature. Highly recommend it.
Sreedevi Thekkedath


Harry Narang is a SAFe® Practice Consultant, Agile Coach, and author from Toronto, Canada who has led over 30 successful SAFe enterprise transformations in the public and private sectors. He is known as one of the world's top SAFe Practitioners and Trainers and has empowered over 30,000 corporate professionals worldwide as a Subject Matter Expert and Business Skills Trainer. He specializes in Lean-Agile, Portfolio Leadership, Change Management, and Keynote Speaking and was recognized by Toastmasters International as one of North America's top 9 speakers and trainers in 2017. His goal is to help people and organizations achieve breakthrough results in businesses.
SAFe® Practice Consultant, coach, and author from Toronto who has led 30+ enterprise SAFe transformations and trained 30,000+ professionals in Lean-Agile and portfolio leadership.








This course was wonderful and Harry is an excellent instructor. I currently work on a scaled project and was constantly finding tips to leverage in my work both from the content and from Harry's instruction and examples. I can't recommend him and this course highly enough!
Monet DuvalAfter reading profiles and reviews of a number of LPM trainers, I knew I wanted to take Harry's class, and I'm glad that I did. Harry does a great job making the LPM training relevant to each individual in the class. He engages everyone and does what is needed to ensure that everyone understands the concepts. His support outside the class is also incredibly valuable--sending pre-reads, examples, case studies, and templates that can be used in real life. I definitely recommend taking the LPM course with Harry if you get the chance!
Elyse MI attended the "Leading SAFe" course offered by Skillbook this past weekend and while I was not excited to spend my weekend in front of the computer I signed up. I must admit that the course far exceeded my expectations! Harry Narang and Jim were EXCELLENT instructors. The class was interesting, informative, and fun. I loved the group exercises and examples. Harry knows how to keep the participants engaged and took the extra time to answer specific questions. I will definitely take more classes that he is leading!
Teresa WilliamsI took the SAFe for Arch Certification Workshop with Harry Narang as the trainer. It was an informative and creative training session. Harry shared his real world experiences and made it rich and lively. He helped us put on our thinking hats , come up with ideas, made us realize our pain points & our areas of improvement. Thanks Harry!
SuniThis is one of the best classes (SAFe Agilist) I have attended in recent times!! Harry did exceptionally well by relating real life examples to explain every concept and definition. He was very engaging, explained all topics in great detail and shared his personal SAFe implementation experience which added lots of value to the course. I'm looking forward to enhancing my SAFe skills by taking more courses from him!
Bhuvana Ramanan


Chris is a SAFe® Practice Consultant and Agile Coach and Trainer from Houston with over 20 years of experience. He specializes in operations, communication, Agile leadership and methodologies, project management, and team training. He has been instrumental in successfully implementing Agile practices in development and non-development organizations for nearly a decade. He focuses on servant leadership, team dynamics, and clear communication to empower teams for sustainable growth. He ensures to infuse his coaching and training sessions with fun and creativity for learners to learn and implement Agile principles effectively.
SAFe® Practice Consultant and Agile coach from Houston with 20+ years of experience. Specializes in Agile leadership, team dynamics, and clear communication — with a hands-on, engaging training style.





The SSM class, presented by Chris was great. I like the fact that they managed to package the class up into only 2 days and you didn't have to just sit there and watch Ferris Bueller's teacher give a boring Preso. The class was very interactive and hands-on covered all the points required to thoroughly learn the info. Chris made it interesting and funny and to make sure we weren't asleep he constantly quizzed us and took the time to stop along the way to say 'You might see this on the exam'. I'm planning on taking further Scrum and SAFe classes and its a no brainer where I will be taking them. Good stuff!
Michael SwaffordChris Harrison was an excellent instructor. The course is very well outlined and easy to follow. I passed my exam on the 1st try just 2 days after the training.
Myrelisa PiñeiroI have the privilege of being under the guidance and mentorship of an exceptional coach and servant leader, Chris Harrison and I must say it was truly a transformative experience. Chris not only possess a remarkable coaching skill but also exhibited genuine qualities of a servant leader, creating an environment of trust, empowerment, and growth for his team. He dedicated to bring out the best in each team member. I wholeheartedly recommend this SKILLBOOK/CHRIS HARRISON to anyone seeking a transformative coaching experience for SAFe certification.
Jibike MajaroThe 2 day workshop was awesome. Chris Harrison was my coach and he made sure all our questions were answered with proper explanations. Further preparation after the course helped me pass the exam with a good score of 98%. The training was the good first step which I would recommend for sure.
Trupty AcharyaI had a great experience during the SAFe Scrum Master course. Chris Harrison is a great trainer and the course was very engaging and practical. I highly recommend it!
Mihai Ilies


Hanna is a SAFe Practice Consultant (SPC) and Professional Certified Coach (PCC) with over 14 years of experience transforming organizations through agile adoption and leadership development. She brings real-world expertise from Fortune 500 engagements with Google, Bloomberg, Facebook, and Lululemon. Hanna specializes in helping leaders and teams navigate complex transformations while building psychologically safe, high-performing cultures. Her approach goes beyond framework implementation to address the human side of change, ensuring that agile adoptions not only succeed technically but create sustainable, thriving work environments. Drawing from her background in Management Information Systems and Organizational Behaviour, along with certifications in Solution-Focused Coaching and Emotional Intelligence, Hanna creates learning experiences that resonate with both analytical and people-focused professionals. She is passionate about empowering leaders to drive meaningful change through authentic, results-driven agile practices.
SAFe Practice Consultant (SPC) and Professional Certified Coach with 14+ years guiding agile transformations at Fortune 500s. Pairs framework expertise with building psychologically safe, high-performing teams.





Very interactive and productive course. I enjoyed meeting people from around the globe and learning about scrum.
Alba Rodriguez CastañonLead Business Analyst, Absolute LabsGreat course that kept me engaged and taught Scrum in an enjoyable way that helped me easily pass the test.
Vic PSkillbook SAFe LPM course was excellent. Good pace and course materials. Would highly recommend it.
Brian DonnellyThe concepts that were a part of training were explained to the cohort in a very interactive manner and the discussions throughout the 2-day training sessions were extremely productive. The diversity and range in work experience in the class was extremely helpful in sharing and exchanging different ideas and approaches. So I highly recommend people to take this training.
Uttkarsh Kumar Singh


Chris is a SAFe® Practice Consultant and Agile Coach and Trainer from Houston with over 20 years of experience. He specializes in operations, communication, Agile leadership and methodologies, project management, and team training. He has been instrumental in successfully implementing Agile practices in development and non-development organizations for nearly a decade. He focuses on servant leadership, team dynamics, and clear communication to empower teams for sustainable growth. He ensures to infuse his coaching and training sessions with fun and creativity for learners to learn and implement Agile principles effectively.
SAFe® Practice Consultant and Agile coach from Houston with 20+ years of experience. Specializes in Agile leadership, team dynamics, and clear communication — with a hands-on, engaging training style.





The SSM class, presented by Chris was great. I like the fact that they managed to package the class up into only 2 days and you didn't have to just sit there and watch Ferris Bueller's teacher give a boring Preso. The class was very interactive and hands-on covered all the points required to thoroughly learn the info. Chris made it interesting and funny and to make sure we weren't asleep he constantly quizzed us and took the time to stop along the way to say 'You might see this on the exam'. I'm planning on taking further Scrum and SAFe classes and its a no brainer where I will be taking them. Good stuff!
Michael SwaffordChris Harrison was an excellent instructor. The course is very well outlined and easy to follow. I passed my exam on the 1st try just 2 days after the training.
Myrelisa PiñeiroI have the privilege of being under the guidance and mentorship of an exceptional coach and servant leader, Chris Harrison and I must say it was truly a transformative experience. Chris not only possess a remarkable coaching skill but also exhibited genuine qualities of a servant leader, creating an environment of trust, empowerment, and growth for his team. He dedicated to bring out the best in each team member. I wholeheartedly recommend this SKILLBOOK/CHRIS HARRISON to anyone seeking a transformative coaching experience for SAFe certification.
Jibike MajaroThe 2 day workshop was awesome. Chris Harrison was my coach and he made sure all our questions were answered with proper explanations. Further preparation after the course helped me pass the exam with a good score of 98%. The training was the good first step which I would recommend for sure.
Trupty AcharyaI had a great experience during the SAFe Scrum Master course. Chris Harrison is a great trainer and the course was very engaging and practical. I highly recommend it!
Mihai Ilies.png)


Hanna is a SAFe Practice Consultant (SPC) and Professional Certified Coach (PCC) with over 14 years of experience transforming organizations through agile adoption and leadership development. She brings real-world expertise from Fortune 500 engagements with Google, Bloomberg, Facebook, and Lululemon. Hanna specializes in helping leaders and teams navigate complex transformations while building psychologically safe, high-performing cultures. Her approach goes beyond framework implementation to address the human side of change, ensuring that agile adoptions not only succeed technically but create sustainable, thriving work environments. Drawing from her background in Management Information Systems and Organizational Behaviour, along with certifications in Solution-Focused Coaching and Emotional Intelligence, Hanna creates learning experiences that resonate with both analytical and people-focused professionals. She is passionate about empowering leaders to drive meaningful change through authentic, results-driven agile practices.
SAFe Practice Consultant (SPC) and Professional Certified Coach with 14+ years guiding agile transformations at Fortune 500s. Pairs framework expertise with building psychologically safe, high-performing teams.





Very interactive and productive course. I enjoyed meeting people from around the globe and learning about scrum.
Alba Rodriguez CastañonLead Business Analyst, Absolute LabsGreat course that kept me engaged and taught Scrum in an enjoyable way that helped me easily pass the test.
Vic PSkillbook SAFe LPM course was excellent. Good pace and course materials. Would highly recommend it.
Brian DonnellyThe concepts that were a part of training were explained to the cohort in a very interactive manner and the discussions throughout the 2-day training sessions were extremely productive. The diversity and range in work experience in the class was extremely helpful in sharing and exchanging different ideas and approaches. So I highly recommend people to take this training.
Uttkarsh Kumar Singh


With nearly 20 years of experience spanning engineering, product, and agile leadership roles, Daniel Chow is passionate about building resilient teams, scaling product delivery, and fostering cultures that thrive. His mission is to help individuals and organizations unlock sustainable performance without compromising well-being. Daniel is also the co-founder of a software company where he explores the intersection of AI, product design, and human-centered experiences, leveraging his full-stack development skills to bring ideas to life. Beyond his professional work, he gives back to the community as a volunteer organizer for Calgary Agile, volunteer lead at Ronald McDonald's House Charities, and as a martial arts instructor focused on youth empowerment.
Agile leader with nearly 20 years across engineering, product, and coaching. Focuses on building resilient teams and sustainable delivery, and co-founded a software company exploring AI and human-centered design.





Daniel made the training super enjoyable and taught it in a way that really stuck. Earned my certification just a few days after our class.
Jessica KingMy course with Daniel at Skillbook was really great and I can very much recommend everybody that's interested in SAFe to participate in any of his courses.
Christian AnderssonRecently I did my SAFe Agilist training through Skillbook and found them really professional. I received an appropriate amount of communication before the training and all the material was shared a week before to give enough time to read the pre-training material. I would highly recommend them for SAFe Agilist training.
Ayush AggarwalJoin for the increase of knowledge, stay for teamwork and collaboration, leave behind great memories with your cohort! Thank you, for facilitating a great workshop, engaging so vibrantly with our team, and leaving us with lots to think about and work with in the realm of product management and agile methodologies.
Christiane Marie Canillo